DISPATCH

All orders on our website will be dispatched directly from our UK warehouse.

We try to process all orders as quickly as possibly, however please allow up to three working days for your order to be dispatched.

Please also add three extra days for embossed orders.

DELIVERY TIMES

- UK

Orders will be dispatched using DPD and will be delivered within 3 working days of being dispatched. Orders can be tracked on www.dpd.co.uk.

- EUROPE

Orders will be dispatched with DPD or FedEx and will be delivered within 3-7 working days of being dispatched. Orders can be tracked on www.dpd.co.uk or www.fedex.com

- WORLDWIDE

Orders will be dispatched with Royal Mail, FedEX or STO depending on the destination country and the box size and will be delivered within 5-10 working days. Orders can be tracked on www.royalmail.com, www.fedex.com or www.aftership.com/track.

We will send you a tracking code as soon as your order leaves the warehouse, however please note that it can take a few hours before the code becomes active. We endeavour to dispatch orders as quickly and efficiently as possible.

Thank you for your understanding.

SHIPPING COST

UK - Free Shipping

EU - £20

WORLDWIDE - £25

For orders of multiple items you will only be charged once.

Import tax is the responsibility of the customer. We are unable to tell if or how much tax will be charged.

For express international delivery or any other options please contact us directly.

RETURNS / EXCHANGES / REFUNDS

We hope that you will be delighted with your purchase from Beara Beara, however, if you do decide the item is not to your taste then we will happily exchange it for another item. Returning the item is the responsibility of the customer. Shipping charges of the replacement bag will be the same as with your first purchase.

In the event that you do not wish to keep the purchase, a full refund (minus international shipping charge) will be offered. If you wish to return an item please do so using the original packaging within 30 days. We reserve the right not to accept any returns which have been used or do not conform to these conditions.

We recommend that you send the item with tracking as items remain your responsibility until safely received by ourselves. We cannot accept responsibility for the cost of return postage or import taxes. Please mark your return as a Return Item and Duty Paid. Please also include your original packing slip or a note specifying your name and/or order number. Once we receive the package we will issue the refund and notify you via email. Please do inform us before returning an item.

Please note that there is a strict no returns policy on all embossed items.

Items should be returned to the following address:

Beara Beara

Unit 33, Kings Norton Trading Estate

Stockmans Close

Birmingham

B38 9TS

UK